Contact Us

Smithsonian Channel looks forward to your feedback. Your observations and opinions are important to us. All messages are reviewed and evaluated by our staff, but due to the quantity of email we receive we are unable to respond to everyone individually.

App Support

If you're having technical difficulties with the Smithsonian Channel app for Apple TV, iPad, iPhone, Android, Nook, Kindle, or Roku, please email to get in touch with our team.


We would love to hear your thoughts. Send us your suggestions, comments, questions and concerns to


Email with your inquiry and contact information.


Email with your contact information.

Footage Licensing

Contact Getty Images at:
In North America: 1-800-IMAGERY or
Outside North America: Refer to Getty Images website for your local sales office

Program Treatments/Submissions

To submit an unsolicited treatment/project for consideration as original programming to Smithsonian Networks/Smithsonian Channel, complete the Submission Release Form and return the signed Release together with your submission to the following e-mail address:

Captioning Complaints

Please contact us if you have a concern or a complaint about closed captioned programming on

Phone: 212-708-3205
Fax: 212-881-9005

For written closed captioning complaints or concerns you may contact:

Mark Turits
Vice President, Captioning and Video Description
CBS Televison Network
524 West 57th Street
New York, NY 10019
Att: Mail Stop 555/1327 (SNI/SN)

Affiliate Inquiries

Showtime Networks Inc. manages Smithsonian Channel's signal. If you already carry Showtime, please logon to our Online Authorization System (Oasys) to:

  • Access technical documents and alerts
  • Request transport authorizations or deathorizations
  • Trip and swap decoders
  • Request decoder authorizations
  • Request decoder deauthorizations or moves
  • Access CALM Act Certification

Click here: if you already have access. If not, select the 'Request Access' if you don't already have access.

Once access is granted, a confirmation email is automatically generated with your login credentials.