Contact the Smithsonian Channel

Smithsonian Channel looks forward to hearing your feedback. All messages are reviewed by our staff, but due to the quantity of email we receive, we're unable to respond to everyone individually.

App Support

If you're experiencing technical difficulties with our Smithsonian Channel apps for iPhone, iPad, Android, Roku, Apple TV, Amazon Fire TV, Amazon Kindle, or Nook, please email to get in touch with our team. For additional app info, please visit our Ways to Watch page.


We would love to hear your thoughts. Send Smithsonian Channel your suggestions, comments, questions, and concerns to

Site Feedback

We would love to hear your thoughts about the site. Send Smithsonian Channel your suggestions, comments, questions, and concerns to

Closed Captioning

Please contact us if you have a concern or a complaint about closed captioned programming on

Phone: 212-708-3205


Fax: 212-881-9005

For written closed captioning complaints or concerns you may contact:

Mark Turits

Vice President, Captioning and Video Description

CBS Televison Network

524 West 57th Street

New York, NY 10019

Att: Mail Stop 555/1327 (SNI/SN)

Closed Captions Quality Certification


For press inquires, please email Josh Gross at with your request and contact information.


To advertise with us, please email with your contact information.

Footage Licensing

Contact Getty Images at:
In North America: 1-800-IMAGERY or
Outside North America: Refer to Getty Images website for your local sales office

Program Treatments/Submissions

To submit an unsolicited treatment/project for consideration, please register for Smithsonian Channel's online submissions portal and producer resource. We no longer accept submissions through e-mail or by mail.

Affiliate Inquiries

Showtime Networks Inc. manages Smithsonian Channel's signal. If you already carry Showtime, please logon to our Online Authorization System (Oasys) to:

  • Access technical documents and alerts
  • Request transport authorizations or deathorizations
  • Trip and swap decoders
  • Request decoder authorizations
  • Request decoder deauthorizations or moves
  • Access CALM Act Certification

Click here: if you already have access. If not, select the 'Request Access' if you don't already have access.

Once access is granted, a confirmation email is automatically generated with your login credentials.