Contact the Smithsonian Channel

Smithsonian Channel looks forward to hearing your feedback. All messages are reviewed by our staff, but due to the quantity of email we receive, we're unable to respond to everyone individually.

App Support

If you're experiencing technical difficulties with our Smithsonian Channel apps for iPhone, iPad, Android, Roku, Apple TV, Amazon Fire TV, Amazon Kindle, or Nook, please email appsupport@smithsoniannetworks.com to get in touch with our team. For additional app info, please visit our Ways to Watch page.

Feedback

We would love to hear your thoughts. Send Smithsonian Channel your suggestions, comments, questions, and concerns to contact@smithsoniannetworks.com.

Site Feedback

We would love to hear your thoughts about the site. Send Smithsonian Channel your suggestions, comments, questions, and concerns to website@smithsonianchannel.com.

Closed Captioning

Please contact us if you have a concern or a complaint about closed captioned programming on SmithsonianChannel.com.

Phone: 212-708-3205

E-mail: captioning@smithsoniannetworks.com

Fax: 212-881-9005

For written closed captioning complaints or concerns you may contact:

Mark Turits

Vice President, Captioning and Video Description

CBS Televison Network

524 West 57th Street

New York, NY 10019

Att: Mail Stop 555/1327 (SNI/SN)

Press

For press inquires, please email Josh Gross at Josh.Gross@smithsonianchannel.com with your request and contact information.

Advertising

To advertise with us, please email contact@smithsoniannetworks.com with your contact information.

Footage Licensing

Contact Getty Images at:
In North America: 1-800-IMAGERY or Sales@gettyimages.com
Outside North America: Refer to Getty Images website for your local sales office http://www.gettyimages.com/Corporate/ContactUs.aspx

Program Treatments/Submissions

To submit an unsolicited treatment/project for consideration as original programming to Smithsonian Networks/Smithsonian Channel, complete the Submission Release Form and return the signed Release together with your submission to the following e-mail address: submissions@smithsoniannetworks.com.

Affiliate Inquiries

Showtime Networks Inc. manages Smithsonian Channel's signal. If you already carry Showtime, please logon to our Online Authorization System (Oasys) to:

  • Access technical documents and alerts
  • Request transport authorizations or deathorizations
  • Trip and swap decoders
  • Request decoder authorizations
  • Request decoder deauthorizations or moves
  • Access CALM Act Certification

Click here: https://oasys.sho.com if you already have access. If not, select the 'Request Access' if you don't already have access.

Once access is granted, a confirmation email is automatically generated with your login credentials.